Let's Meet With Istanbul Airport!

When will Istanbul Airport start offering service to all flights? Until when will it continue to have passenger flights in Ataturk Airport? Are the International and Domestic Passenger Terminals apart? Will there be a greeting hall to meet arriving passengers? Will it be possible to get a visa at Istanbul Airport? Where will it be possible to buy departure fee stamp? Are there flight information screens at the airport? Will transferring passengers be able to stay at the airport? How can the prohibited items removed from the baggage be retrieved? Will there be an ambulance/doctor/infirmary/pharmacy in Istanbul Airport? Will there be car rental/exchange office/bank/post office/blueprints services? Will there be tailoring/shoe shine/hair salon/barber shop/masjid? Will mobile phone and sim card purchasing be available? Is there somewhere I can connect to the Internet? Is free Wi-Fi available? Will special halls and services be available for passengers with disability/medical condition? Will there be smoking areas? Is tax refund available? Will car parking and valet services be available? Will there be a place in Istanbul Airport where it is possible to take a print out? Is there an unclaimed luggage office? Are there any trolleys and where are they located? How can I contact “Lost and Found Office”? What happens when an identity card is forgotten at a checkpoint? Will the process of passing from security check be different? Will boarding the aircraft with mobile boarding pass be possible? Are passengers without an identity card allowed through security check? Is presenting the identity information in the e-state portal accepted? What are the measures taken at Istanbul Airport to facilitate the travel? Will there be special service areas for elderly passengers and passengers with disability? Is there a room for wearing Ihram available? Is a nursing room available and where? Is a family WC available? Where can the passengers requiring special services (wheelchairs, etc.) receive such services from? Is baggage wrapping service available and where is it located? Are there restaurants at the airport? Which lounges are located in Istanbul Airport? How can I go to Istanbul Airport? Is Havaist transportation charged? If yes, how much? How long will it take to reach Istanbul Airport? How can I go to Istanbul Airport by my own vehicle? Can I go by bus (İETT) to Istanbul Airport? When will the subway be available? Where can I find a taxi, is taxi service continuously available? Where are car rental offices located in Istanbul Airport? How do I get from Ataturk Airport to Istanbul Airport? What is the taxi tariff for Istanbul Airport? Will there be private taxis to Istanbul Airport? How far is Istanbul Airport from Taksim and Kadıköy? When will Atlasglobal Airlines be relocated to Istanbul Airport? Will connecting flights immediately commence in Istanbul Airport when it is opened? How will the tickets bought for Istanbul Ataturk Airport be reissued for Istanbul Airport? Can I change my ticket to another flight? How can I buy tickets to travel from Istanbul Airport? How many hours before flight departure time should I be at Istanbul Airport? Where can I find my updated information before my flight in Istanbul Airport? Where will be Atlasglobal Airlines check-in counters in Istanbul Airport? Will there be separate Atlasglobal Airlines self-check-in counters, and where will they be? Where will Atlasglobal Airlines CIP Lounges be located? What should I do if I have a domestic flight? What should I do if I have an international flight? Where can I pay the excess baggage fee? Which check-in point can I drop my non-standard baggage? Will Fast Track points be available at Istanbul Airport? How many hours before the flight will the counters be opened? Where can the passengers drop their weapons in the terminal before traveling? Where are the special check-in counters for unaccompanied child passengers (UM)? Where are the family check-in counters for families with children? At which counter can the passengers with disability (PRM) can carry out their check-in procedures? Where is the waiting area for passengers with disability (PRM) before check-in? Where can Business Class and Atlasmiles Platinum cardholders complete their check-in procedures? Where are the special check-in counters for passengers traveling as a group? Where are the Fast Track areas in domestic security control area? Where are the counters for Fast Track in the international passport control counters? Where are the ticket sales points are located in the terminal? Where is Atlasglobal Airlines Lounge located? Will the self-check-in counters be separate, and where will they be? Will there be any airport guidance staff at the airport? How can I access the domestic terminal lounge? Can I leave my car in front of the domestic terminal? How can I access the international terminal lounge? I am at the check-in area and my flight is canceled, what should I do? Where is the exit on the arrival level? Where can I contact for my baggage problems for Atlasglobal Airlines flights? Where can I reclaim my weapon when I land at Istanbul Airport? Where can I get my oversized baggage when I land in Istanbul Airport? Where can the passengers requiring assistance and passengers with disability receive services from? Are baggage service points available on the arrival level? Will there be staff for guidance at the airport? Where do I go when I get off the aircraft from an international flight? Where do I go when I get off the aircraft from a domestic flight? How can I go to Atlasglobal Airlines Lounge from the transfer level before my connecting flight? Where do I collect my baggage if I have a connecting flight to a customs airport or a customs free airport? Will there be Fast Track for connecting flights in Istanbul Airport? Do I need a visa unless I exit from the transit area of Istanbul Airport? Are there self check-in kiosks available in the transfer area? Are there special service points for passengers with connecting flights? I completed a domestic flight and I have a domestic connecting flight, what should I do? I completed a domestic flight and I have an international connecting flight, what should I do? I completed an international flight and I have a domestic connecting flight, what should I do? I completed an international flight and I have an international connecting flight, what should I do? I have a domestic connecting flight; how can I get to Domestic Lounge? I have an international connecting flight, how can I get to Business Lounge? I have one hour to my transit flight, what shall I do? My domestic connecting flight is cancelled, I am on departure level, what should I do? My international connecting flight is cancelled, I am on arrival level, what should I do? My international connecting flight is cancelled, I am on departure level, what should I do?
When will Istanbul Airport start offering service to all flights?

Istanbul Airport was opened on 29 October 2018. Atatürk Airport will be closed to scheduled flights as of 06 April 2019, 02:00, and Istanbul Airport will commence its operations for all scheduled flights 06 April 2019, 14:00.

Until when will it continue to have passenger flights in Ataturk Airport?

With the commencement of all flights from Istanbul Airport, there will be no more scheduled passenger flights from Ataturk Airport. Atatürk Airport is planned to be closed to commercial flights as of 06 April 2019, 02:00.

Are the International and Domestic Passenger Terminals apart?

Domestic and International terminals are not separeted. All passengers will use the same terminal. The longest walking distance between two points in Istanbul Airport is 2 km.

Will there be a greeting hall to meet arriving passengers?

There will be a greeting hall in the terminal for arriving and departing passengers. For further information please visit https://www.istanbulhavalimani.com/tr

Will it be possible to get a visa at Istanbul Airport?

The e-visa application will be possible in Istanbul Airport. Passengers arriving Turkey should obtain their e-visas at https://www.evisa.gov.tr/en/ address prior to travel.

Where will it be possible to buy departure fee stamp?

There are two pay desks for departure fee stamp between the G and K check-in areas and the passport control zone on the “Departing Passenger” level.

Are there flight information screens at the airport?

Flights can be tracked on the screens inside the terminal or viewed online via the related applications.

Will transferring passengers be able to stay at the airport?

An airport hotel (Yotel) will serve with a capacity of 456 rooms for accommodation of transfer passengers (104 rooms after and 352 rooms before the passport control).

How can the prohibited items removed from the baggage be retrieved?

Objects that are inconvenient for flight safety and security are kept by the airport management. Detained goods must be fetched within designated time by the owner or the person authorized in writing (power of attorney) from the relevant place; otherwise these items will be disposed. An item which is objectionable to be carried in the baggage can be retrieved from the Lost Property Office or from the left luggage/baggage check lockers.

Will there be an ambulance/doctor/infirmary/pharmacy in Istanbul Airport?

There will be clinical services available 24 hours in both the departure level and the transfer level. There is also a pharmacy in the terminal.

Will there be car rental/exchange office/bank/post office/blueprints services?

There will be car rental and 21 exchange offices in the arriving passenger level greeting hall and bank branches, post office and ATM services of all banks in the arriving passenger level greeting hall in Istanbul Airport. 16 ATMs in arriving passenger level; 32 ATMs in departing passenger level; and 9 ATMs in the international air (to take place after Passport Control) will provide service.

Will there be tailoring/shoe shine/hair salon/barber shop/masjid?

There will be tailor, shoe shine, hair salon, barber shops and masjid in Istanbul Airport.

Will mobile phone and sim card purchasing be available?

There will be stores where it will be possible to purchase mobile phones and sim cards at Istanbul Airport.

Is there somewhere I can connect to the Internet? Is free Wi-Fi available?

Up to 2 hours free Wi-Fi internet service is provided in the terminal. Also, the internet service is offered in the cafés and dining area.

Will special halls and services be available for passengers with disability/medical condition?

Disabled passengers could call officials should they need assistance inside the terminal, and be escorted to the aircraft. In addition, there will be seats for disabled passengers at check-in counters provided by the airlines along with phone, fax services. Also there will be toilets for passengers with disability and warning lines for the visually impaired passengers. The same procedure will continue to apply for passengers arriving in ambulance as it had been in Istanbul Ataturk Airport.

Will there be smoking areas?

The will be a total of 14 smoking areas/terraces, 4 at International Departing Passenger level, 2 at Domestic Departing Passenger level, 1 at “International Transfer level, 2 at level H, which is Mezzanine Floor and 5 at the Piers.

Is tax refund available?

Tax refund will be available at Istanbul Airport.

Will car parking and valet services be available?

There will be a paid parking area with a capacity of 40,000 vehicles, indoors parking for 18,000 and outdoors parking for 22,000.

Will there be a place in Istanbul Airport where it is possible to take a print out?

Stores to take print-outs in the departure level check-in area and arrival hall in the arrival level are planned.

Is there an unclaimed luggage office?

There will be two unclaimed luggage offices in the arrival level greeting hall. There will also be electronic lockers in the departure level check-in area.

Are there any trolleys and where are they located?

There will be 3,500 trolleys avaliable before and 1,500 trolleys after the passport control.

How can I contact “Lost and Found Office”?

You can contact Lost and Found Office by phone or in person. The location of the Lost and Found Office in Istanbul Airport can be found with instructions, maps and using the application.

What happens when an identity card is forgotten at a checkpoint?

The Lost and Found Office can be contacted.

Will the process of passing from security check be different?

There will be two security check areas in Istanbul Airport, one before and one after passport control.

Will boarding the aircraft with mobile boarding pass be possible?

Boarding the aircraft with mobile boarding pass is possible.

Are passengers without an identity card allowed through security check?

Passing security check without an identity card is not possible. Identity card must be presented due to security reasons.

Is presenting the identity information in the e-state portal accepted?

Since the document displayed form the e-state portal is not the original identity card, it is not valid.

What are the measures taken at Istanbul Airport to facilitate the travel?

Self-services will be provided for passengers. Self Check-in kiosks, Self-Service Bag Drop System, Automated Passport Control System and Automated Boarding Gate system will be in operation. Furthermore, the internal guidance system in the terminal and parking (indoor navigation) will be activated, and the external orientation (outdoor navigation) will be integrated to provide from home to aircraft orientation.

Will there be special service areas for elderly passengers and passengers with disability?

There will be specially designated areas for elderly passengers/passengers with disability in the check-in areas, there will also be the service of picking up from the terminal gate with buggy (private vehicle).

Is there a room for wearing Ihram available?

There are available rooms in both arrival and departure levels.

Is a nursing room available and where?

There are family rooms suitable for nursing next to the playground.

Is a family WC available?

Family WC is available.

Where can the passengers requiring special services (wheelchairs, etc.) receive such services from?

Each one of the Entrance Gates No.1, 3, 5, 7 connecting the carpark to the terminal departure level has a passenger with disability assistance phone and a call button. At the arrival level, arrivals hall there are four passengers with disability assistance phones. Passengers with disability can request the service by calling the Ground Services Organizations from this point. You can obtain detailed information from Istanbul Airport's website. http://www.istanbulhavalimani.com/en/passenger/flight/important-information/travelling-with-disabilities

Is baggage wrapping service available and where is it located?

Baggage wrapping service is provided at the departure level.

Are there restaurants at the airport?

There are numerous cafes and restaurants serving food from Turkish and international cuisine with different concepts in Istanbul Airport.

Which lounges are located in Istanbul Airport?

Atlasglobal international passengers could use IGA Lounge located on the left after passport control.

How can I go to Istanbul Airport?

You can reach Istanbul Airport by your personal vehicle, Taxi, Havaist and İETT buses. You can obtain detailed information regarding public transportation from the following link: https://www.istanbulhavalimani.com/en/passenger/transport/public-transport

Is Havaist transportation charged? If yes, how much?

You can find detailed information at this page. http://www.hava.ist/

How long will it take to reach Istanbul Airport?

You can find detailed information on our website.

How can I go to Istanbul Airport by my own vehicle?

You can find detailed information on Istanbul Airport web page on the alternatives with different routes. https://www.istanbulhavalimani.com/en/passenger/transport/driving-direction

Can I go by bus (İETT) to Istanbul Airport?

Yes, you can find detailed information on İETT Istanbul web page. https://www.iett.istanbul/tr/main/announcement/yeni-havalimani-otobus-ulasim-hatlari/1603

When will the subway be available?

You can obtain detailed information via the Metro Istanbul web page. https://www.metro.istanbul/Hatlarimiz/ProjeHalindekiHatlar?projeInsaat=0&q;=39

Where can I find a taxi, is taxi service continuously available?

Taxi service can be accessed directly from the arrivals floor.

Where are car rental offices located in Istanbul Airport?

All car rental offices at the airport are located at the arrival level after passport control. For further information: https://www.istanbulhavalimani.com/en/passenger/airport-guide/rental-car-center

How do I get from Ataturk Airport to Istanbul Airport?

You can find detailed information on İETT Istanbul web page. https://www.iett.istanbul/en/main/announcement/yeni-havalimani-otobus-ulasim-hatlari/160

What is the taxi tariff for Istanbul Airport?

Taxi tariffs valid for Istanbul will also be applicable in Istanbul Airport.

Will there be private taxis to Istanbul Airport?

A new design for private taxis is being prepared. Initially, there will be 660 private taxis available.

How far is Istanbul Airport from Taksim and Kadıköy?

Istanbul Airport to Taksim is 53 km, and Istanbul Airport to Kadıköy is 65 km.

When will Atlasglobal Airlines be relocated to Istanbul Airport?

Our relocation will be carried out between 05.04.2019 at 19:00 and 06.04.2019 at 19:00.

Will connecting flights immediately commence in Istanbul Airport when it is opened?

Connecting flights will continue from Istanbul Airport.

How will the tickets bought for Istanbul Ataturk Airport be reissued for Istanbul Airport? Can I change my ticket to another flight?

Passengers will be informed on all changes through our communications channels. You can call our call center or visit our website for further information.

How can I buy tickets to travel from Istanbul Airport?

Tickets can be purchased through all our sales channels.

How many hours before flight departure time should I be at Istanbul Airport?

We recommend you to be at the airport at least two hours before domestic flights and at least three hours before international flights.

Where can I find my updated information before my flight in Istanbul Airport?

There will be numerous screens displaying flight details at Istanbul Airport. Flight points, schedules, delays, and similar information can be followed from this screens and the application could be used.

Where will be Atlasglobal Airlines check-in counters in Istanbul Airport?

Counters will be located in Main Terminal Building. You can find us in C Island for domestic flights; and in M Island for international flights.

Will there be separate Atlasglobal Airlines self-check-in counters, and where will they be?

IGA Self check-in counters could be used by Atlasglobal Airlines passengers.

Where will Atlasglobal Airlines CIP Lounges be located?

There is no Atlasglobal Lounge for domestic flights. IGA Lounge located after passport control could be used by Atlasglobal international flight passengers.

What should I do if I have a domestic flight?

You can enter check-in area using the Entrance Gate No 6. You can complete domestic check-in procedures in C Island check-in counters. You can find the shortest path to your gate by following the signs.

What should I do if I have an international flight?

You can enter check-in area using the Entrance Gate No 6. You can complete international check-in procedures in M Island check-in counters. You can find the shortest path to your gate by following the signs.

Where can I pay the excess baggage fee?

For your excess baggage, credit card is accepted at the check-in counter. If you prefer to pay in cash, you can pay at the ticket office.

Which check-in point can I drop my non-standard baggage?

Passengers completing their check-in procedures at the counters in the M Island can drop their non-standard baggage. The non-standard baggages will be transfered to oversize conveyor at N Island by our staff.

Will Fast Track points be available at Istanbul Airport?

Yes

How many hours before the flight will the counters be opened?

Check-in process starts 48 hours before flight. We recommend arrival at the airport at least two hours before domestic flights, three hours before international flights are recommended.

Where can the passengers drop their weapons in the terminal before traveling?

Once you enter check-in area using the Entrance Gate No 6 you could drop your weapon at the Weapon Drop Office.

Where are the special check-in counters for unaccompanied child passengers (UM)?

There are family check-in counters in M aisle for our international passengers and in C aisle for our domestic passengers.

Where are the family check-in counters for families with children?

There are family check-in counters in M aisle for our international passengers and in C aisle for our domestic passengers.

At which counter can the passengers with disability (PRM) can carry out their check-in procedures?

Passengers with disability (PRM) who will travel internationally can carry out their procedures from private check-in counters located at M island. Passengers with disability (PRM) who will travel domestically can carry out their procedures from private check-in counters located at C island.

Where is the waiting area for passengers with disability (PRM) before check-in?

Passengers with disability (PRM) will use the special waiting hall located at the entrance of M island for international flights and C island for domestic flights.

Where can Business Class and Atlasmiles Platinum cardholders complete their check-in procedures?

They will complete their procedures at the private check-in area located at M island (international) and C island (domestic) in the check-in area.

Where are the special check-in counters for passengers traveling as a group?

Groups can complete their procedures from group check-in counters located at M island (international) and C island (domestic) in the check-in area.

Where are the Fast Track areas in domestic security control area?

You can find Fast Track areas by following guidance in security control areas.

Where are the counters for Fast Track in the international passport control counters?

This service is provided by four counters on the left side of the passport control area.

Where are the ticket sales points are located in the terminal?

Our sales offices are located on the right side of the enterance gate No 6 after security control.

Where is Atlasglobal Airlines Lounge located?

IGA Lounge located on the left of the passoport control point at international terminal could be used.

Will the self-check-in counters be separate, and where will they be?

All common self-check in counters could be used at Istanbul Airport for self check-in.

Will there be any airport guidance staff at the airport?

Additional staff will be available at all points for guidance.

How can I access the domestic terminal lounge?

There is no lounge for domestic flights.

Can I leave my car in front of the domestic terminal?

Paid valet services provided by terminal operators are available.

How can I access the international terminal lounge?

After you pass the passport control, you can find IGA Lounge on the left side.

I am at the check-in area and my flight is canceled, what should I do?

You can call our call center or contact our sales office located in the airport.

Where is the exit on the arrival level?

Follow signs to the car park. Direct exit from arrival level will lead to taxis. For public transport, take the lifts, escalators or stairs to go down one level.

Where can I contact for my baggage problems for Atlasglobal Airlines flights?

Contact Çelebi Air Service office for lost and damaged baggage located at the Domestic and International arrival floor.

Where can I reclaim my weapon when I land at Istanbul Airport?

You can reclaim your weapon from the weapon delivery desk located in the public transportation area one level below the arrival floor.

Where can I get my oversized baggage when I land in Istanbul Airport?

You can get your baggage from the Oversize Baggage Area located near Lost and Found Office at the arrival level.

Where can the passengers requiring assistance and passengers with disability receive services from?

There are 21 passanger information kiosks; 10 kiosks at departure level, 5 kiosks at transfer passenger level, 4 kiosks at arrival level, 1 kiosk at subway exit and 1 kiosk at the plaza. Braille alphabet on kiosks is available for visually impaired passangers.There are special entrances, exits and walking areas for elderly and disabled passangers at Istanbul Airport. Separate check-in counters serve disabled passengers at International and Domestic check-in islands. All passport control areas have a desk for disabled passengers.

Are baggage service points available on the arrival level?

There are two Lost and Damaged Baggage Service offices open for 24 hours by Çelebi Air Services , provider of ground services to Atlasglobal Airlines. One is located at Domestic terminal and the other at International terminal.

Will there be staff for guidance at the airport?

Additional staff will be available at all points for guidance.

Where do I go when I get off the aircraft from an international flight?

Jetways will enable access to arrival level after you get off from the aircraft. Continue to the transfer level, and pass through passport control located on the east and west side of this level. The hallway after passport control will lead you to the stairs going down to baggage claim area. Follow the belt information on the screen. After baggage claim, pass through customs gate to the greeting hall.

Where do I go when I get off the aircraft from a domestic flight?

Jetways will enable access to arrival level after you get off from the aircraft. Take the stairs down and follow the guidance to baggage claim area. Take the stairs at the end of the corridor on your left. Follow the belt information on the screen. After baggage claim, pass through customs gate to the greeting hall.

How can I go to Atlasglobal Airlines Lounge from the transfer level before my connecting flight?

IGA lounge on departure level could be used after passing through security check on transfer level.

Where do I collect my baggage if I have a connecting flight to a customs airport or a customs free airport?

The baggage will be automatically transferred to the airport if it is a customs airport.

Will there be Fast Track for connecting flights in Istanbul Airport?

Yes

Do I need a visa unless I exit from the transit area of Istanbul Airport?

No visa is needed.

Are there self check-in kiosks available in the transfer area?

IGA self check-in kiosks located in departure hall and transfer desk service points could be used.

Are there special service points for passengers with connecting flights?

Çelebi Air Services', provider of ground services for Atlasglobal Airlines, transit desks located in the Transit/Transfer area could be used.

I completed a domestic flight and I have a domestic connecting flight, what should I do?

Our passenger services staff at jetway and bus gates will direct you to departures level after you get off from the aircraft. You can follow your flight’s zone and gate from flight information screens located at domestic departures level.

I completed a domestic flight and I have an international connecting flight, what should I do?

Follow the transfer signs at the arrival level. Go down the stairs and pass through passport and security control, you can directly access the international departure level. You can follow your flight’s zone and gate from flight information screens located at international departures level.

I completed an international flight and I have a domestic connecting flight, what should I do?

Go down to the transfer level, follow the directing signs for domestic flights, you can reach the transfer point located on the east side of the terminal. Pass through the passport and security, and you can directly access to the domestic departures level. You can follow your flight’s zone and gate from flight information screens located at domestic departures level.

I completed an international flight and I have an international connecting flight, what should I do?

Go to the transfer level from arrival level and after passing through the transfer security points located in the middle of the same level you can reach the stairs which will take you up to the international departures level. You can follow your flight’s zone and gate from flight information screens located at international departures level.

I have a domestic connecting flight; how can I get to Domestic Lounge?

Atlasglobal Airlines do not have a lounge for domestic flights.

I have an international connecting flight, how can I get to Business Lounge?

IGA lounge in transit zone after passport control could be uased.

I have one hour to my transit flight, what shall I do?

Passengers with less than 90 minutes left to connecting flights can directly access the departing passenger level by using short-term ports.

My domestic connecting flight is cancelled, I am on departure level, what should I do?

Go to our ticket sales office located on the right of entrance gate no:6 before the M island.

My international connecting flight is cancelled, I am on arrival level, what should I do?

If you are on transit level, contact Çelebi Air Service Transit / Transfer Desk. If you passed passport control, take the escalators or elevators up to departure level and go to our ticket sales office located on the right of entrance gate no:6 before the M island.

My international connecting flight is cancelled, I am on departure level, what should I do?

If you are on transit level, contact Çelebi Air Service Transit / Transfer Desk. If you have not passed passport control, take the escalators or elevators up to departure level and go to our ticket sales office located on the right of entrance gate no:6 before the M island.

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